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Webinar - Optimise your contact center with CRM integrationDiscover all the good reasons to integrate CRM and contact center solutions to improve customer relations and sales, including, among others:
- Customer recognition
- Qualification and enrichment of the contact prior to distribution to agents (segmentation, skills management, dedicated agents, etc.)
- Automatic customer record opening
- Click-to-call management
- Complete call management: agent activity status, call waiting, transfers, performance indicators, etc.