Your customers deserve better
We help businesses turn customer experience into customer loyalty with the seamless power of AI.
Our mission
At Diabolocom, we provide an easy-to-install AI-powered customer experience platform that integrates seamlessly with your company’s CRM in any language.
Designed to make interactions smooth and efficient for both your agents and customers across all touchpoints.
For over 20 years, we’ve helped businesses build experiences that foster customer loyalty and drive growth.
Our AI handles the heavy lifting – automating time-consuming tasks, ensuring data accuracy, and enabling smarter, faster decisions to help your agents perform their best and keep your customers satisfied.
As a telecom provider, we guarantee exceptional voice quality, efficient peak call management, and access to global phone numbers.
Our native CRM integrations also provide a 360-degree view of every customer interaction, making it easier to manage and improve your customer experience.
Diabolocom at a glance
Countries served
Global offices
Employees
A word from our founder
“As a leading European company, we take responsibility in helping businesses access the best technology. Our ambition is to become the benchmark in artificial intelligence applied to contact centers, with a strong commitment to data sovereignty and carbon neutrality by 2030.”
Frederic Durand, CEO of Diabolocom
Our core values
Agility & Innovation
We are passionate about technology and continually strive to improve our solutions, anticipate trends, and meet the evolving needs of our customers.
Customer Focus
Our customers are our top priority and our biggest motivation. We take a tailored approach to address their challenges and remain attentive to their needs.
Operational Excellence
Since our founding, we have controlled every stage of our production process. Our teams of technical experts are dedicated to delivering high-quality solutions and services.
Teamwork & Collaboration
Every day, we unite our efforts around one goal: customer satisfaction. To achieve this, we provide our team with the resources they need to thrive in a positive and supportive work environment.
Our corporate social responsability
Diabolocom is committed to employee well-being, gender equality and environmental responsibility.
Our journey
2005 Creation of Diabolocom in Paris, France
2007 Set up of our own private cloud and Internet backbone
2008 Creation of our own IVR solution
2010 CCaaS platform launch
2016 Roll out of an optimized version of the platform
2017 Expansion to European markets
2023 Acquisition of an R&D lab specialized in AI for CX
2024 Diabolocom enters the US market
