Unlock your business growth with Diabolocom cloud call center solution

With blazing fast deployment, compelling ease of use and native CRM integrations, easily increase customer loyalty and boost sales.

Diabolocom cloud call center solution is designed for a better customer service. Refined interface designed to be as intuitive as possible to increase productivity.

100% cloud-based call center
and customer service solution

  • Take full advantage of Diabolocom’s dual expertise as a software manufacturer and telecommunications operator.
  • Enjoy the peace of mind that comes from a main player with European leadership in voice solutions since 2005.

Inbound calls

  • Manage your inbound calls efficiently and easily!
  • Make calls flow to the right place with our “intelligent” Interactive Voice Response (IVR).
  • Provide customers with a response that meets their expectations through fast and personalized contact.

Inbound calls: Your customers can choose the best channel to contact you with Diabolocom cloud call center solution.

Outbound calls

  • Create targeted campaigns for outbound calls.
  • Empower your business strategy by leveraging CRM integrations.
  • Contact your prospects and customers in a proactive and personal way.

Using Diabolocom cloud call center solution guarantees a high level of availability

Omnichannel solution

  • Enhance responsiveness and autonomy using both call and email management modules.
  • Enhance automatic management of incoming emails – assigning them based on your agents’ availability and expertise.
  • Keep close contact with your customers and prospects through SMS campaigns and one-to-one text messages managed from a single intuitive interface.
  • Enhance your customer service with Chat, Chatbot, Voicebot and Social Media.

Diabolocom cloud call center solution : a service culture supported by the technical know-how and major infrastructure investments

Business phone numbers

Using Diabolocom’s infrastructure as a telecoms provider, you will enjoy:

  • Transferability of existing numbers.
  • Local numbers.
  • Special numbers.
  • Free – or premium numbers.

Diabolocom call center cloud solution : get a premium call and voice quality all over the world!

Trusted partner of over 350 customers in 60 countries

ManoMano equips itself with a new telephony solution with Diabolocom

“Agility and ease of set-up won us over and the idea of turning to a proven player was decisive … The roll-out was completed in six countries with 500 users.

A migration of this magnitude with incoming and outgoing data streams is never without risk. Still, it was a transition mastered all the way through.”

Marc Bussienne
Director of Planning and Operations Management

Biogaran has opted for a stable and flexible call center solution

The pharmaceutical company Biogaran was looking for a more agile and cost-effective cloud-based telephony solution that would enable their advisors to work more efficiently.

They ultimately chose the Diabolocom call center software, which met the technical requirements of their customer service, including HDS certification for health data hosting and integration with their existing CRM.

David Gautier
Business Relationship Manager

Bouygues Immobilier adopts call blending and omnichannel and keeps costs under control

“Since integrating Diabolocom, managing service quality has become simpler and contributed to achieving our objectives.

In parallel, we have doubled our outbound call volume. All advisors and managers in our call centres have been able to use all the functions of this tool straight away.”

Olivier Flattet
Head of Call Centre

Explore the power of your CRM through Diabolocom's easy integration

Manage your interactions effectively with our Salesforce integration

Combine customer data and use the features of two powerful customer relationship solutions to manage your interactions on a single platform.

Keep track of the entire history of interactions with each customer: all calls and conversations are automatically logged in the relevant Salesforce objects along with supporting annotation.

Convert your leads with our Microsoft Dynamics integration

Customize your interactions with prospects and existing customers to generate more revenue using our Microsoft Dynamics integration. Preview calls ahead of time to increase customer satisfaction.

Replay customer interactions for better quality control and to train your agents.

Take advantage of more integration opportunities with ServiceNow

Centralize and automate your customer communications by integrating Diabolocom with ServiceNow.

Qualify and prioritize incoming calls routed from the Diabolocom solution using the caller number recognition and direct routing functions to the customer service representative.

Handle all your calls in Oracle Service Cloud

Boost your call campaign performance and improve your customer service productivity with the Diabolocom integration.

Access the Diabolocom agent workspace directly from your Oracle interface. Your agents have all their business tools on a single interface.

Manage your phone calls directly in Zendesk

Add your call centre management to Zendesk in a matter of clicks! Your inbound and outbound calls are automatically logged to the relevant Zendesk ticket.

You’re just a click away from call logs and recordings. You can use the call history to give your phone conversations context.

Get the most out of your contact centre solution with HubSpot

Diabolocom cloud call center solution is natively integrated with your business tools, whether they are developed in-house or referenced on the market.

All the data from your CRM can be used to automate requests and create workflows.

A call concerning the status of an order? Thanks to our integration and voice synthesis, your agents are fully prepared to handle any call quickly and efficiently, freeing up more time to focus on the higher value calls.

Diabolocom cloud call center solution is natively integrated with your business tools, whether they are developed in-house or referenced on the market.

Create a premium customer experience with Diabolocom

Highly intuitive interface and fast deployment

Meet the operational needs of your sales and customer service teams! Put ease of use first and personalize customer interactions with just a few clicks. Enjoy fast deployment and manage your outbound and inbound call campaigns completely on your own.

Natively integrated into your tools

Quickly integrate the power of the leading voice service provider into your CRM to boost performance in line with your business strategy. Diabolocom helps you leverage useful customer data.