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Unlock your business growth with Diabolocom cloud call center solution

With blazing fast deployment, compelling ease of use and native CRM integrations, easily increase customer loyalty and boost sales.

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Diabolocom cloud call center solution is designed for a better customer service. Refined interface designed to be as intuitive as possible to increase productivity.

100% cloud-based call center
and customer service solution

  • Take full advantage of Diabolocom’s dual expertise as a software manufacturer and telecommunications operator.
  • Enjoy the peace of mind that comes from a main player with European leadership in voice solutions since 2005.

Inbound calls

  • Manage your inbound calls efficiently and easily!
  • Make calls flow to the right place with our “intelligent” Interactive Voice Response (IVR).
  • Provide customers with a response that meets their expectations through fast and personalized contact.

Inbound calls: Your customers can choose the best channel to contact you with Diabolocom cloud call center solution.

Outbound calls

  • Create targeted campaigns for outbound calls.
  • Empower your business strategy by leveraging CRM integrations.
  • Contact your prospects and customers in a proactive and personal way.

Using Diabolocom cloud call center solution guarantees a high level of availability

Omnichannel solution

  • Enhance responsiveness and autonomy using both call and email management modules.
  • Enhance automatic management of incoming emails – assigning them based on your agents’ availability and expertise.
  • Keep close contact with your customers and prospects through SMS campaigns and one-to-one text messages managed from a single intuitive interface.
  • Enhance your customer service with Chat, Chatbot, Voicebot and Social Media.

Diabolocom cloud call center solution : a service culture supported by the technical know-how and major infrastructure investments

Business phone numbers

Using Diabolocom’s infrastructure as a telecoms provider, you will enjoy:

  • Transferability of existing numbers.
  • Local numbers.
  • Special numbers.
  • Free – or premium numbers.

Diabolocom call center cloud solution : get a premium call and voice quality all over the world!

Trusted partner of over 350 customers in 60 countries

Brink's chooses Diabolocom to meet a major customer challenge

Brink’s chose the Diabolocom solution, capable of interconnecting with its information systems, and meeting demanding security criteria.

Diabolocom enabled the interconnection of its telephony solution with the ServiceNow ticketing platform, for the supervision of 10,000 ATMs. 

Brink’s is also satisfied with Diabolocom for the ease with which it can be implemented and upgraded by its employees.

François-Xavier Schepereel
Director of Customer Relationship

Carrefour Service Clients needed to equip its 500 agents with a powerful telephony solution

Carrefour Service Clients chose the Diabolocom solution to both support its customers and boost sales.

“We succeeded in deploying the solution within the agreed timeframe, and in managing the change with our advisors.

The tool’s ease of use means that managers can concentrate on what really matters: the customer culture of our advisors.”

Alexandre Chertok
Director of Customer Strategy

Mantrac Group benefits from Diabolocom's real-time integration with Salesforce

Diabolocom enables Mantrac’s internal sales team to provide superior customer service across 10 different territories.

“Currently, we are experiencing stability in calling and reaching our customers.

It gives us real-time integration with Salesforce : we can make a call on Diabolocom and it is replicated on our CRM system.”

Magdy Fayek
CRM Development Manager

Explore the power of your CRM through Diabolocom's easy integration

Manage your interactions effectively with our Salesforce integration

Combine customer data and use the features of two powerful customer relationship solutions to manage your interactions on a single platform.

Keep track of the entire history of interactions with each customer: all calls and conversations are automatically logged in the relevant Salesforce objects along with supporting annotation.

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Convert your leads with our Microsoft Dynamics integration

Customize your interactions with prospects and existing customers to generate more revenue using our Microsoft Dynamics integration. Preview calls ahead of time to increase customer satisfaction.

Replay customer interactions for better quality control and to train your agents.

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Take advantage of more integration opportunities with ServiceNow

Centralize and automate your customer communications by integrating Diabolocom with ServiceNow.

Qualify and prioritize incoming calls routed from the Diabolocom solution using the caller number recognition and direct routing functions to the customer service representative.

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Handle all your calls in Oracle Service Cloud

Boost your call campaign performance and improve your customer service productivity with the Diabolocom integration.

Access the Diabolocom agent workspace directly from your Oracle interface. Your agents have all their business tools on a single interface.

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Manage your phone calls directly in Zendesk

Add your call centre management to Zendesk in a matter of clicks! Your inbound and outbound calls are automatically logged to the relevant Zendesk ticket.

You’re just a click away from call logs and recordings. You can use the call history to give your phone conversations context.

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Get the most out of your contact centre solution with HubSpot

Diabolocom cloud call center solution is natively integrated with your business tools, whether they are developed in-house or referenced on the market.

All the data from your CRM can be used to automate requests and create workflows.

A call concerning the status of an order? Thanks to our integration and voice synthesis, your agents are fully prepared to handle any call quickly and efficiently, freeing up more time to focus on the higher value calls.

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Diabolocom cloud call center solution is natively integrated with your business tools, whether they are developed in-house or referenced on the market.

Create a premium customer experience with Diabolocom

Highly intuitive interface and fast deployment

Meet the operational needs of your sales and customer service teams! Put ease of use first and personalize customer interactions with just a few clicks. Enjoy fast deployment and manage your outbound and inbound call campaigns completely on your own.

Natively integrated into your tools

Quickly integrate the power of the leading voice service provider into your CRM to boost performance in line with your business strategy. Diabolocom helps you leverage useful customer data.

Discover the Diabolocom cloud solution

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