Using Diabolocom’s infrastructure as a telecoms provider, you will enjoy:
“Agility and ease of set-up won us over and the idea of turning to a proven player was decisive … The roll-out was completed in six countries with 500 users.
A migration of this magnitude with incoming and outgoing data streams is never without risk. Still, it was a transition mastered all the way through.”
Marc Bussienne
Director of Planning and Operations Management
The pharmaceutical company Biogaran was looking for a more agile and cost-effective cloud-based telephony solution that would enable their advisors to work more efficiently.
They ultimately chose the Diabolocom call center software, which met the technical requirements of their customer service, including HDS certification for health data hosting and integration with their existing CRM.
David Gautier
Business Relationship Manager
“Since integrating Diabolocom, managing service quality has become simpler and contributed to achieving our objectives.
In parallel, we have doubled our outbound call volume. All advisors and managers in our call centres have been able to use all the functions of this tool straight away.”
Olivier Flattet
Head of Call Centre
Combine customer data and use the features of two powerful customer relationship solutions to manage your interactions on a single platform.
Keep track of the entire history of interactions with each customer: all calls and conversations are automatically logged in the relevant Salesforce objects along with supporting annotation.
Customize your interactions with prospects and existing customers to generate more revenue using our Microsoft Dynamics integration. Preview calls ahead of time to increase customer satisfaction.
Replay customer interactions for better quality control and to train your agents.
Centralize and automate your customer communications by integrating Diabolocom with ServiceNow.
Qualify and prioritize incoming calls routed from the Diabolocom solution using the caller number recognition and direct routing functions to the customer service representative.
Boost your call campaign performance and improve your customer service productivity with the Diabolocom integration.
Access the Diabolocom agent workspace directly from your Oracle interface. Your agents have all their business tools on a single interface.
Add your call centre management to Zendesk in a matter of clicks! Your inbound and outbound calls are automatically logged to the relevant Zendesk ticket.
You’re just a click away from call logs and recordings. You can use the call history to give your phone conversations context.
All the data from your CRM can be used to automate requests and create workflows.
A call concerning the status of an order? Thanks to our integration and voice synthesis, your agents are fully prepared to handle any call quickly and efficiently, freeing up more time to focus on the higher value calls.
Meet the operational needs of your sales and customer service teams! Put ease of use first and personalize customer interactions with just a few clicks. Enjoy fast deployment and manage your outbound and inbound call campaigns completely on your own.
Quickly integrate the power of the leading voice service provider into your CRM to boost performance in line with your business strategy. Diabolocom helps you leverage useful customer data.