Optimize your Customer Interaction Management with our call centre software!
Our CTI allows you to manage your calls directly in Zendesk.
The Diabolocom solution is available via a widget directly integrated in the interface of your Zendesk CRM. Your agents have all their business tools at their disposal within a single interface.
All calls received or made are automatically recorded in the Zendesk contact sheet. In addition to the call logs, you'll also have a URL link to access the recording directly.
With a single click, your agents can trigger an outgoing call. No more dialing or copying and pasting, your agents are more productive.
All the data held in your Zendesk CRM is used to qualify, prioritize, and route your calls. A VIP customer who lives in London and has already contacted customer service several times, will be redirected to a specific agent.
When a call comes in, the record containing your client's information automatically appears in the agent's interface, even before he or she picks up the phone. With all the information they need, your agents can dedicate their time to solving client requests.
All the data from your CRM can be used to automate certain requests. A call concerning the status of an order? Thanks to our integrations and voice synthesis, your agents can focus only on calls with high added value.