Manage your calls and emails in your CRM Pega!

Integrate Diabolocom's CTI to your CRM and manage your calls easily!

 

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Simplify your customer interactions with the Pega Systems - Diabolocom's CTI

Native integration

The Diabolocom solution is available via a widget directly integrated in the interface of your Pega CRM. Your agents have all their business tools at their disposal within a single interface.

Call history

All calls received or made are automatically recorded in the Pega contact sheet. In addition to the call logs, you'll also have a URL link to access the recording directly.

 

Click-to-call

With a single click, your agents can trigger an outgoing call. No more dialing or copying and pasting, your agents are more productive. 

 

CRM-based intelligent routing 

All the data held in your CRM Pega is used to qualify, prioritize, and route your calls. A VIP customer who lives in London and has already contacted customer service several times, will be redirected to a specific agent.

 

Caller recognition 

When a call comes in, the record containing your client's information automatically appears in the agent's interface, even before he or she picks up the phone. With all the information they need, your agents can dedicate their time to solving client requests.

 

Self service

All the data from your CRM can be used to automate certain requests. A call concerning the status of an order? Thanks to our integrations and voice synthesis, your agents can focus only on calls with high added value.