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Contact Center

Voice & Data: Why do you need to harness voice data?

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Contact Center

5 advantages of a Web Call Back solution for your customers and teams

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All about CCaaS - Contact Center as a Service
Contact Center

All about CCaaS (Contact Center as a Service)

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Definition, advantages and disadvantages of IPBX
Contact Center

IPBX: definition, advantages and disadvantages

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Contact Center

Agenda 2024: Diabolocom participates in the key customer relationship events

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Discover how our call scripts increase sales
Contact Center

5 Ways to Increase Sales with Call Scripts

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Innovate your marketing strategy with Loyalty programs
Contact Center

Loyalty programs: innovate your marketing strategy

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Emotion in customer relations
Contact Center

How to integrate emotion into customer relationship?

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Thanks to a performing customer service, prospective customer become proud owner
Contact Center

The art of customer service in the automotive trade: from prospective customer to proud owner

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Carrefour Banque
Contact Center

Diabolocom & Carrefour Banque:
Interview with Catherine de Oliveira, Head of Flow Management Service

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Salesforce Service Cloud CTI Integration
Contact Center

How does Salesforce Service Cloud Voice work?

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Contact Center

Service Cloud – The reference CRM for customer services that stand out

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