Real-Time Assistance
With AI-powered real-time transcription, free up your agents to build meaningful relationships with your customers.
Boost your teams' skills with Agent Assist
Make your agents’ day-to-day work easier with our Agent Assist feature, and improve customer satisfaction.
Personalized Auto-Fill
Automate customer information entry for greater reliability and optimized Average Handling Time.
Contextual Response Suggestions
Speed up issue resolution by offering agents documented responses and clear next steps.
Quick and Simplified Setup
Our intelligent assistant is available natively in our solution or via API, enriched from your existing knowledge bases.
Free up time for what really matters
Empower your agents by automating tasks with low added value through Diabolocom’s Agent Assist. This tool provides robust support for your advisors by capturing information in real-time and meticulously transcribing it onto the agent console.
Experience clear and intuitive access to your data on our Agent Assist platform, where no detail is missed, ensuring your agents have complete visibility of customer information.
Benefit from a copilot to automate your workflows
Streamline administrative tasks for efficient post-call management. For instance, agents can effortlessly insert information transcribed by AI with just one click, facilitating quick follow-ups. This reduction in post-call processing time frees up resources, enabling a superior customer experience.
Don't lose any more key information
Transform your advisors into super-assistants with our Agent Assist feature. Enhance your agents’ efforts with Diabolocom AI to automatically generate summaries at the end of each interaction.
Select the format that best fits your specific needs and receive a structured summary of interactions, seamlessly integrated with your business tools. This enables your agents to quickly access historical data at a glance for future interactions.
Identify and anticipate your customers' intentions
Agent Assist identifies your customers’ satisfaction levels and intentions in real time, equipping your agents to be better prepared. By anticipating your customers’ needs, your advisors have everything they need to enhance the customer experience during interactions. This tool helps improve your first contact resolution rate and boosts customer satisfaction scores.
Simplify agents' day-to-day work
Equip your advisors with the power of Diabolocom’s Agent Assist tool, all within a single, intuitive interface. This AI-enhanced agent interface is crafted for seamless integration into your agents’ daily activities. Advisors gain instant access to Diabolocom AI, enabling them to resolve requests faster.
Answering all your customers' questions efficiently
Agent Assist harnesses the power to swiftly search and extract pertinent information from your knowledge bases in real time. Agent Assist interprets your customers’ inquiries from the very first contact and equips your agents with the necessary information to respond effectively. Your customers receive precise and immediate answers to their questions and are more satisfied.
Optimize your contact center with Diabolocom's Agent Assist
Adopt our AI features
Transcription
Our agent assistant technology transcribes the information from each interaction, allowing your agents to focus on the customer’s request.
Summary generation
Your agents will have all the means to carry out their daily tasks thanks to the automatic summary generation functionality available in our Agent Assist platform.
Data integrated into tools
All data can be collected without loss and automatically integrated into your CRM or business tool.
Customization
Agent Assist can be tailored to the needs of each business and customer journey.
Unique interface
The unique AI-enhanced interface of Diabolocom’s Agent Assist simplifies agents’ daily work, facilitating rapid resolution of requests.
Integrated knowledge bases
AI searches, analyzes, and structures knowledge to support the agent’s work—providing super-assistance to answer customer questions in a matter of minutes.
FAQ
What is Agent Assist?
Agent Assist is an AI-based technology designed to support contact center agents in real time. It analyzes interactions between agents and customers and provides agents with suggested responses, relevant information and instructions to improve service quality and efficiency.
How does Agent Assist Diabolocom improve agent efficiency?
Agent Assist improves agent efficiency by providing fast, accurate answers to customers, as well as automating certain repetitive tasks. This enables agents to focus on customer interactions, formulate better answers for one-call resolution, and reduce handling time.
What types of tasks can Agent Assist automate?
Agent Assist can automate tasks such as searching for information in databases, generating standardized responses, updating customer files and creating reports. It can also trigger automated workflows based on certain customer actions or responses.
Can Agent Assist integrate with existing systems?
Yes, Agent Assist can integrate with various existing systems such as CRM (customer relationship management), ERP (enterprise resource planning) and communication tools. This integration ensures a seamless transition and instant access to the data needed to assist agents.
Is Agent Assist customizable?
Absolutely. Agent Assist can be customized to meet your company’s specific needs. This includes adapting responses and suggestions to suit your requirements, and the preferences of your customers.
Does Agent Assist require any special training for agents?
Agent Assist is designed to be intuitive and easy to use. However, initial training may be required to maximize its potential. This training enables agents to fully understand the tool’s functionalities and how to integrate it effectively into their work processes.
What are the challenges involved?
One of the main challenges is integration with existing systems and customization to meet the specific needs of each company. In addition, ensuring data security and protecting customer confidentiality are top priorities that we guarantee to our customers. Agents must also adapt to this new technology and receive appropriate training to make the most of it.
What does the future hold for Agent Assist?
With rapid advances in artificial intelligence and machine learning, Agent Assist can be trained to become increasingly accurate and fast. By proactively adopting these technologies, you can not only improve your customer service, but also remain competitive in an ultra-fast-changing market.
