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Customer service

3 commandments for achieving success in customer experience

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Customer service

Why should you answer inbound calls in less than a minute and how?

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Contact Center

Contact center: Bot or smart IVR?

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Contact Center

Data driven call center optimization

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Contact Center

Manage the activity of your call center with wallboards

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News

Celebrating the contact center industry at the UK National Contact Center Awards

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Customer service

How can you optimize your call center call routing?

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Contact Center

Coaching advisors: the differentiator in the quality of CX

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Contact Center

5 good resolutions to make you stand out with your customer experience in 2019

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Contact Center

Keep the Grinch away from your contact center!

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Sales

The UK Contact Center Decision Maker’s Guide 2018-2019

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Sales

2 situations that customers hate over the phone – and how to fix it

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