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Contact Center

2021: Does my contact center need AI?

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Distance work for call centres' agents
Contact Center

Can you hear me? I’m working from home

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Contact Center

3 approaches for a seamless CRM integration

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CTI Salesforce
Contact Center

3 good reasons to integrate your call center solution with Salesforce

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Manage teleprospection software
Contact Center

Choose the right teleprospecting software to boost your sales

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Home office and call centres
Contact Center

How to manage your calls from home?

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Contact Center

Videoconferencing is easier thanks to WebRTC technology!

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Self-service in customer relation
Customer service

Make self-service great again!

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Contact Center

Videoconference at the core of customer relations

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Diabolocom expansion abroad
Contact Center

Diabolocom on top of the market in 2020

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Customer service

3 commandments for achieving success in customer experience

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Customer service

Why should you answer inbound calls in less than a minute and how?

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