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Contact Center

Videoconferencing is easier thanks to WebRTC technology!

Read the article 03/23/2020

Self-service in customer relation

Customer service

Make self-service great again!

Read the article 03/21/2020

Contact Center

Videoconference at the core of customer relations

Read the article 03/20/2020

Diabolocom expansion abroad

Contact Center

Diabolocom on top of the market in 2020

Read the article 01/20/2020

Customer service

3 commandments for achieving success in customer experience

Read the article 01/15/2020

Customer service

Why should you answer inbound calls in less than a minute and how?

Read the article 01/06/2020

Contact Center

Contact center: Bot or smart IVR?

Read the article 01/02/2020

Contact Center

Data driven call center optimization

Read the article 11/29/2019

Contact Center

Manage the activity of your call center with wallboards

Read the article 08/26/2019

News

Celebrating the contact center industry at the UK National Contact Center Awards

Read the article 05/24/2019

Customer service

How can you optimize your call center call routing?

Read the article 03/28/2019

Contact Center

Coaching advisors: the differentiator in the quality of CX

Read the article 02/27/2019