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AI gives a new measure of customer satisfaction.
Artificial Intelligence

How to measure customer satisfaction with AI?

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Artificial Intelligence

Diabolocom acquires Phedone: Improving Customer Experience through Artificial Intelligence

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Diabolocom's advanced answering machine detection
Sales

Diabolocom’s advanced answering machine detection: Reinventing UK business outreach

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Thanks to a performing customer service, prospective customer become proud owner
Contact Center

The art of customer service in the automotive trade: from prospective customer to proud owner

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Carrefour Banque
Contact Center

Diabolocom & Carrefour Banque:
Interview with Catherine de Oliveira, Head of Flow Management Service

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Salesforce Service Cloud CTI Integration
Contact Center

How does Salesforce Service Cloud Voice work?

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Contact Center

Service Cloud – The reference CRM for customer services that stand out

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Contact Center

What is a SaaS Call Center or Cloud Call Center?

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Contact Center

Top 5 Customer Experience Trends in Call Centers for 2023

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Contact Center

Agenda 2023: Diabolocom participates in the key customer relationship events

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Contact Center

The rise of the remote contact center workforce

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Use KPIs in order to track your call centre performances
Contact Center

Four KPIs you should be using in your contact center

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