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Your phone calls directly managed in Zendesk
Add the management of your voice channel in Zendesk in a few clicks.
Native integration
Centralize your workflows by processing your calls directly in the interface of your Zendesk CRM! Date, time, recording… All customer information is stored and a ticket is automatically created!
Smart call routing
Qualify, create and route inbound calls: every interaction is logged in Zendesk and assigned to the most competent available agent. All this thanks to customer data!
Find us on the Zendesk marketplace
Personalized scripts for your calls
Get the most out of Zendesk with Diabolocom’s CTI integration.
Simplify your customer relationship with Diabolocom's Zendesk CTI
Contact card display
With the contact card display feature, you are notified of a call and the name of the caller directly in the Zendesk interface, even before you pick up the phone.
Call history
Your inbound and outbound calls are logged in Zendesk automatically. Take advantage of call logs and access your recordings in one click. With call history, you can add context to your phone conversations.
Click-to-call
Because every second counts, save time! No more dialing or copying and pasting: initiate an outbound call with one click. Ready for your next outbound call campaign? Get to work!