Manage your calls with our Oracle integration

Boost the performance of your outbound campaigns and improve your customer service productivity with the Oracle Service Cloud Integration by Diabolocom.

Customer data synchronization

The Oracle Service Cloud Integration connects your Oracle database with the Diabolocom platform. Every call or interaction is automatically logged and updated in both systems to maintain consistent and accurate customer data.

Quick access to interactions

With the Oracle integration, all calls and histories handled through Diabolocom are available directly within Oracle. Customer records display every exchange, giving your teams a complete, centralized view of all interactions.

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Gain performance with our Oracle Service Cloud integration

Native integration

Thanks to Diabolocom’s native integration, your agents can access the call toolbar directly from the Oracle interface. No more switching between tools—everything is centralized in one place, making daily tasks easier and boosting overall productivity.

Smart routing

Your Oracle CRM data is used to qualify, prioritize, and route calls in real time. VIP customers are instantly recognized and directed to their dedicated agent, ensuring a personalized experience and improved team efficiency.

Premium voice quality

With the Diabolocom integration with Oracle Service Cloud, your calls benefit from crystal-clear, stable, audio quality. Conversations remain smooth and professional, delivering an exceptional experience for both agents and your customers.

Increased team productivity

With the Diabolocom integration with Oracle Service Cloud, all customer interaction data circulates automatically between both platforms, ensuring complete consistency and accuracy. Calls, notes, and communication histories are synchronized in real time, eliminating the need for double entry.

Your teams save valuable time, reduce manual errors, and focus fully on productivity, quality, and meaningful customer engagement.

Enhanced customer experience

Every call handled through the Diabolocom integration with Oracle Service Cloud comes with complete context and updated information. As soon as a customer gets in touch, their details, conversation history, and preferences instantly appear on the agent’s screen.

This real-time visibility enables agents to personalize each interaction, anticipate needs, and deliver smooth, empathetic, and memorable experiences that foster lasting loyalty.

Explore Diabolocom features for Oracle Service Cloud

Screen pop

When an inbound call arrives, the customer record automatically pops up on the agent’s screen—even before the call is answered. With all key information displayed, agents can focus entirely on resolving customer requests efficiently.

Call history

All calls are automatically logged in your CRM contact record. In addition to call logs, a direct URL link gives you instant access to the recording.

Click-to-call

Your agents can launch calls with a single click. No more dialing numbers or copying and pasting—saving time and increasing productivity.

Frequently Asked Questions

Does the Oracle–Diabolocom integration require custom development?

No. The integration is native and requires no custom development or external connector. Diabolocom connects directly to Oracle Service Cloud, enabling a fast, smooth setup with no service disruption.

What data is synchronized between Oracle and Diabolocom?

All customer interactions are automatically synchronized: inbound and outbound calls, notes, histories, recordings, and contact details. Both systems share real-time data to ensure complete consistency.

How does the integration improve agent productivity?

Agents work from a single interface—the Diabolocom toolbar integrated into Oracle. They no longer need to juggle multiple tools. With centralized information, repetitive tasks are reduced, allowing teams to handle more calls efficiently.

Is call quality affected by the integration?

Quite the opposite. Diabolocom ensures premium, clear, and stable voice quality with minimal latency—even during high call volumes. Communication stays smooth for both agents and customers.

Does the Oracle–Diabolocom integration provide access to call recordings?

Yes. Each recorded call is linked to the Oracle contact record through a direct URL. Managers and supervisors can easily listen to recordings to evaluate service quality or support agent training.