Unify support and collaboration in Microsoft Teams

Diabolocom for Microsoft Teams links your contact center to everyday collaboration. Route and handle calls in Teams, surface CRM context, auto log outcomes, and work cases in channels for faster responses, fewer handoffs, and better CX.

Unify calling, context, and collaboration to improve customer outcomes

With MS Teams integration, you connect your cloud telephony solution directly to the collaborative tool your teams already use. No more switching between multiple interfaces: your agents can handle calls, messages, and meetings from a single workspace.

All-in-one workspace, right inside Teams

Give your agents a flexible cloud-based calling solution. With Diabolocom’s Microsoft Teams integration, they gain access to powerful features and can rely on one unified platform to make their calls.

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The Benefits of Microsoft Teams Integration with Diabolocom

Single, Intuitive Interface

Microsoft Teams integration with Diabolocom brings both tools together in one interface to manage calls, data, and collaboration. Simple, clear, and designed for your teams, it removes complexity and speeds up every interaction.

Instant access to expertise

From install to impact in minutes. Connect Diabolocom with Microsoft Teams to give agents a single workspace for calls and context. The Teams directory syncs so they can find colleagues, click to call, and solve on the spot. No downtime. Real collaboration, faster outcomes.

Faster customer resolutions

Leverage the full power of Diabolocom directly within Microsoft Teams: contact and status synchronization, advanced statistics, and ticket routing for outbound calls.

Easier customer contact

With the Microsoft Teams telephony integration in Diabolocom, your agents can stay connected from anywhere and on any device — whether they’re in the office, working remotely, or on the move. They can access all their telephony features directly within Teams, ensuring your customer service is always available, responsive, and consistent.

This seamless connection strengthens collaboration and keeps your teams close to your customers at all times.

Cloud Telephony System and Premium Audio Quality

Empower your agents to make and receive calls directly from MS Teams with Diabolocom’s native integration. This Microsoft Teams telephony integration centralizes communications, simplifies daily workflows, and boosts productivity.

Benefit from premium, crystal-clear voice quality and stable connections that ensure a professional experience in every interaction — delivering efficiency and customer satisfaction with every call.

Features Available with Microsoft Teams Integration

A Single Phone Number

With Microsoft Teams integration, team members can share your company’s phone number. All agents use the same number, which serves as their main contact point.

Team Numbers Are Hidden

With our Microsoft Teams integration, team phone numbers can remain invisible and be replaced by your company’s main business number.

User Synchronization

Thanks to the native Microsoft Teams integration, you can automatically sync your company’s user list with your Diabolocom directory. Keep your teams’ information updated in real time.

Frequently Asked Questions

How Does Microsoft Teams Work?

Microsoft Teams is a collaborative platform that centralizes messaging, calls, meetings, and file sharing. It allows you to create standard or private channels to organize projects and departments. With Microsoft Teams integration, Teams becomes a single hub for both internal and external communication.

Can Microsoft Teams Function as a Call Center?

Yes. Microsoft Teams manages customer and agent interactions through calls, chat, meetings, or video. With the cloud, it includes key features such as auto attendants and call queues to streamline and simplify call routing.

What Is an Auto Attendant in Microsoft Teams?

The auto attendant redirects callers to the right person, a queue, or voicemail. It can be configured by language, time zone, and voice or keypad options. This is an essential tool for call centers using Microsoft Teams integration.

What Is a Call Queue in Microsoft Teams?

A call queue is a virtual waiting room for callers. Customers are automatically directed to the available agent based on their position in line and each agent’s status. It’s ideal for managing high volumes of incoming calls.

Can Your Contact Center Solution Integrate with MS Teams?

Yes. Diabolocom offers a native Microsoft Teams integration with three interoperability models: Connect, Extend, and Power. This integration synchronizes your agents’ Teams status in real time to enable intelligent call routing while ensuring seamless collaboration between your contact center and your Microsoft 365 environment.