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Call Dashboard
Measure what matters―track the KPIs that drive your customer experience
What is a Call Dashboard?
A call dashboard is a centralized, real-time view of all activity in your call center—from agent performance to queue statuses and resolution times. Diabolocom’s call dashboard is designed for speed, clarity, and action. It delivers instant visibility into all live interactions, so supervisors can make informed decisions on the fly—whether it’s reassigning agents, escalating calls, or identifying service gaps. Unlike static reports or fragmented tools, Diabolocom’s fully-integrated call dashboard updates in real time, integrates seamlessly with your CRM and external APIs, and helps every team member stay one step ahead of customer needs.
The Benefits of Call Dashboards for Call Centers
Improved Agent Accountability
Diabolocom’s AI-driven platform uses automatic quality scoring to measure and evaluate calls against pre-defined benchmarks and custom criteria. This creates a clear, unbiased record of agent performance which helps supervisors reinforce agent accountability.
Trend Analysis
A call dashboard can be used to monitor KPIs and analyze data like customer behavior, peak traffic times, and resultion issues via AI technology. Moreover, Diabolocom’s call dashboard uses AI-powered tools to help call centers anticipate trends and adjust operations on the fly.
The Challenges of Traditional Call Dashboards
Limited Customization and Integration
Most dashboards fall short by working in silos. When systems like CRM, call logs, and support tools are disconnected, it slows agents down and fragments the customer experience. Diabolocom eliminates these barriers with seamless, native integrations.
Lack of Context Behind the Metrics
Traditional dashboards surface raw numbers—without telling you why something is happening. Diabolocom’s AI-enhanced dashboard interprets those numbers, adding historical data, behavioral patterns, and intelligent alerts so you’re never left guessing.
Increase Customer Satisfaction & Boost Agent Productivity with a Quality-Driven Call Dashboard
Agent-Assist
Diabolocom’s Agent-Assist delivers data-driven recommendations to agents based on AI analysis of real-time call data like caller ID, caller context, and interaction history the moment a call connects—guiding agents to resolve issues on first calls.
Voice Analytics
Use advanced Voice Analytics to transcribe, score, and categorize every conversation on every channel. Evaluate customer satisfaction, detect recurring pain points, and proactively trigger follow-ups or outbound campaigns based on real-time conversation data.
Quality Monitoring
Take the guesswork out of contact center management with Diabolocom’s intelligent, real-time Call Dashboard. Evaluate conversations for tone, resolution quality, compliance, and key phrases—giving supervisors more time for coaching and less time on reviewing.
How to Sync All your Contacts and Interactions into a Single Call Dashboard?
With Diabolocom, all your contacts. channels, and interactions are part of a unified call dashboard. Track every incoming, in-progress, and completed call as it happens. Monitor queue lengths, wait times, call duration, agent availability, and more—from a single omnichannel interface.
FAQ
Why is a call dashboard essential for call center operations?
A call dashboard is a real-time visual interface that captures and deciphers calls as they happen―transcribing and scoring them in the process. It applies advanced evaluation models to track agent performance against your chosen KPIs and scoring criteria, increasing operational efficiency and motivating teams to succeed.
What makes Diabolocom's call dashboard different from competitor dashboards?
Diabolocom’s call dashboard stands out with its intuitive design, powerful data-driven analytical capabilities, and streamlined visual layouts that make it easier to understanding CX. Users can build their own dashboards with drag-and-drop widgets that track the exact KPIs they need to succeed. Our strong customer satisfaction scoring capabilities help detect early warning signs of service pitfalls―using tools like context-aware interpretation and understanding true tone of conversations.
Can Diabolocom Call Dashboard integrate with existing CRMs?
Yes, Diabolocom is built with flexibility in mind, enabling seamless integration with a wide range of systems, including call center platforms, CRM tools, ticketing systems, helpdesks, sales tools, and workforce optimization tools.
How can Diabolocom's Call Dashboard be customized for different call center roles?
Diabolocom provides role-based interfaces which include agent-level, supervisor-level, and administrator-level access, allowing each group to meet their unique goals and responsibilities. Supervisors see team-wide metrics, SLA tracking, coaching opportunities, and have access to real-time monitoring tools. On the other hand, agents get a focused view with personal KPIs, performance goals, live call queue updates, auto-suggests, and automated feedback looks. Executives can access high-level information with trends, customer satisfaction rates, churn forecasts, and day-to-day analytics.