Manage your calls efficiently!
Integrate Diabolocom's CTI with your CRM and manage all your customer interactions directly in ServiceNow.
The Diabolocom solution is available via a widget directly integrated in the interface of your CRM ServiceNow. Your agents have all their business tools at their disposal within a single interface.
All calls received or made are automatically recorded in the ServiceNow contact sheet. In addition to the call logs, you'll also have a URL link to access the recording directly.
With a single click, your agents can trigger an outbound call. No more dialing or copying and pasting, your agents are more productive.
All the data held in your CRM ServiceNow is used to qualify, prioritize, and route your calls. A VIP customer who lives in London and has already contacted the customer service several times will be redirected to a specific agent.
When a call comes in, the record containing your client's information automatically appears in the agent's interface, even before he or she picks up the phone. With all the information they need, your agents can dedicate their time to solving client requests.
All the data from your CRM can be used to automate certain requests. A call concerning the status of an order? Thanks to our integrations and voice synthesis, your agents can focus only on calls with high added value.