Salesforce CTI: Native Phone System Integration

Boost your sales and customer service performance with Salesforce CTI. Diabolocom’s cloud phone solution integrates natively with Salesforce to streamline workflows and enhance customer interactions.

Connect Diabolocom with Service Cloud and Sales Cloud

With Salesforce CTI, integrate Diabolocom’s cloud phone system directly into Service Cloud and Sales Cloud. Your agents gain productivity with a single interface, launching call campaigns from Salesforce while accessing real-time customer insights.

Seamless Salesforce CTI with Open CTI

Open CTI integration provides a complete and instant connection between your call center and Salesforce. Deployment is fast, usage is intuitive, and your teams can leverage Salesforce data to optimize workflows through a seamless Salesforce phone system integration.

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Help Your Agents Work Smarter with Diabolocom’s Salesforce CTI

Fast Deployment and Easy Adoption

Diabolocom’s native Salesforce CTI integration is quick to set up with no technical complexity. Your teams become fully operational in no time and gain efficiency from the very first call.

One Intuitive Interface for Agents

With a unified interface inside Salesforce, agents work from a single, clear, and intuitive screen. Fewer clicks, smoother workflows, and a user experience designed for team performance.

Full Access to Diabolocom and Salesforce Features

Combine the power of Diabolocom and Salesforce through Salesforce CTI: optimized calls, centralized customer data, and all key features in one place.

Centralize Customer Data and Interactions with Salesforce CTI

Manage every customer call directly from Salesforce with the power of Salesforce CTI. By merging telephony and CRM in one intuitive workspace, your agents can view complete customer histories, automate call logging, and focus on what truly matters—personalized interactions.

Real-time feedback, analytics, and seamless data synchronization ensure a connected, efficient, and effortless customer experience.

Find Us on Salesforce AppExchange

Explore Diabolocom’s Salesforce CTI integration on AppExchange and enhance your contact center with intelligent telephony. As an official Salesforce partner, Diabolocom provides a powerful AI-driven softphone that connects instantly to your CRM.

Make, receive, and analyze calls from one interface, boost agent efficiency, and deliver high-quality conversations. Setup takes just minutes—no coding, no disruption.

A Full Set of Features to Boost Agent Performance

Call History

Personalize every interaction with instant screen pop-ups. Before picking up a call, your agents can view customer details and full call history.

CRM-Based Intelligent Routing

Salesforce CRM data allow calls to be classified, prioritized, and routed to the right agent at the right time.

Click-to-call

Easily launch outbound calls with the click-to-call feature and manage incoming call pop-ups directly within Salesforce CTI.

Analytics and Reporting

Access real-time feedback, call monitoring, recording, and advanced reporting with analytics to improve performance and contact center management.

Customer Data Screen Pop

Use customizable Salesforce screen pop features to give agents instant access to customer information and enhance the overall experience.

Self-Service

Automate routine requests and save time when managing customer data, freeing your agents for higher-value tasks.

Omnichannel External Routing

Leverage Salesforce standard APIs and streaming APIs to integrate external omnichannel routing. Supported in both Salesforce Classic and Lightning Experience.

API Library

Take advantage of the API library from Salesforce and Diabolocom to enrich customer interactions and improve workflows.

Native Sales Engagement/High Velocity Sales (HVS) Integration

By connecting Sales Engagement (formerly HVS) with your cloud telephony system, you can easily build cadences and structure your customer journey.

Frequently Asked Questions

What Is Salesforce CTI?

Salesforce CTI (computer telephony integration) connects your cloud telephony directly to the Salesforce CRM. Agents can make and receive calls within Salesforce while accessing real-time customer data. This improves productivity, personalizes interactions, and enhances customer satisfaction.

How Does Salesforce Service Cloud CTI Integration Work?

Salesforce Service Cloud CTI integration automates repetitive tasks and centralizes all customer interactions. Agents benefit from features like intelligent routing, screen pops, and full call history. The result is faster, more efficient customer service.

What’s the Difference Between Salesforce Service Cloud and Sales Cloud?

Sales Cloud is designed to boost prospecting and sales management, while Service Cloud focuses on customer support and experience. Both share the same CRM foundation and automate processes for greater productivity. Salesforce CTI integrates seamlessly with both environments.

Does Salesforce Include Telephony?

Yes, Salesforce offers options like Sales Dialer, but they are limited. With a Salesforce CTI integration like Diabolocom, you gain advanced features such as click-to-call, call routing, auto-dialing, SMS, IVR, and analytics. This strengthens team productivity and efficiency.

What Are the Benefits of Salesforce CTI Integration for Sales Teams?

Salesforce CTI helps sales reps save time with click-to-call and auto-dialing. They can personalize every interaction using CRM data and reach more prospects faster. This integration directly supports better sales results and improved performance.

Why Choose Diabolocom CTI with Salesforce?

Diabolocom’s Salesforce CTI integrates natively with both Service Cloud and Sales Cloud. It provides intelligent call routing, real-time data sync, and a smooth user experience for agents. It’s the ideal solution to combine powerful telephony with the strength of Salesforce CRM.

Is Salesforce Used in Call Centers?

Salesforce serves over 150,000 customers worldwide. If you want your call center software to perform at its best, Salesforce CTI integration is key. For sales teams, using a call center fully connected to Salesforce delivers major advantages: improved customer satisfaction, stronger relationships, and a better reputation for your business. To unlock these benefits, it’s essential to understand how Salesforce integrates with your existing systems.

How Does Salesforce Integrate with a Call Center?

Salesforce CTI connects your cloud telephony with the CRM, centralizing calls, histories, and customer data in one interface. Teams can automatically log calls, track interactions, and access real-time insights. It’s also possible to assign users, customize the softphone, and adjust settings to call center needs. With Diabolocom, Salesforce CTI integration is easy to deploy, offering smooth routing, higher productivity, and a better customer experience.