Email

Boost the efficiency of your online customer service!

email contact centre client service client

Maximize your first contact resolution rate


Reduce response time thanks to a response-type database.

Optimize your processing time thanks to an automatic and smart routing of all your emails.

Choose the best routing strategy for your emails

Contact Centre Software

Agent:

  • Email reception according to your skills
  • Display of all essential information in a single interface thanks to an integration with your business tools
  • Access to interaction history


CRM integration intelligent IVR

Administrator:

  • Design of routing scenarios
  • Response-type management
  • Native integration with your business tools, thanks to our Web Services, toolkits and APIs
Contact Centre KPI Supervision

Supervisor:

  • Quality control of emails sent by agents
  • Real-time statistics displayed on customizable Wallboards to make the right decisions quickly
  • Reporting and access to EDRs (Email Detail Record) to drive the contact center and define the best strategy

The strenght of our email management software

Intuitive interface
CRM integration
Support
Response-type
Skills management
HDS-certification (Health Data Hosting)

CTI integration in a few clicks

Our 100% cloud email management solution is natively integrated with your CRM and business tools.

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