Inbound calls

Your customers can choose the best channel to contact you!

Inbound calls

Switch from traditional IVR to intelligent IVR


Improve the productivity of your customer service in 2 steps!

Qualification: focus on the important calls and automate the "simple" ones. Your clients get the answer to their questions right away, 24/7, which allows your agents to gain time.

Routing: use the data from your CRM or business tools to priorize and route calls to the most skilled agents.

Discover our Call Center Solution

Contact Center Solution

Agent:

  • Refined interface designed to be as intuitive as possible to increase productivity
  • Access to all essential information in a single interface thanks to our business tools integrations
  • Call Blending Management allowing to handle Inbound Calls and Outbound Call Campaigns
IVR Interactive Voice Response

Administrator:

  • Configure your call path with a visual scenario
  • Native integration with your business tools, thanks to our Web Services, toolkits and APIs
  • Self-service allowing you to keep your agents available for high value-added requests
Call Centre Software KPI Supervision

Supervisor:

  • Active listening of communications to help your teams progress
  • Real-time statistics displayed on customizable Wallboards to make the right decisions quickly
  • Delayed reporting and access to CDRs (Call Detail Record) to drive the contact center and define the best strategy

Benefits of our Call Center Software

Intuitive interface
Premium call quality
Support
Intelligent IVR
Skills management
Selfcare
CRM integration
PCI-DSS certification
HDS Certification (Health Data Hosting)

CTI integration

Our solution is natively integrated with your business tools, whether they are developed in-house or referenced on the market.

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