Inbound calls

Your customers can choose the best channel to contact you!

Inbound calls

Switch from traditional IVR to intelligent IVR


Improve the productivity of your customer service in two simple steps!

Qualification: focus on the important calls and automate the "simple" ones. Your clients get the answer to their questions right away, 24/7, which allowing your agents to gain valuable time back.

Call Routing: use the data from your CRM or business tools to prioritize and route calls to the most skilled agents.

Discover our Call Center Solution

Contact Center Solution

Agent:

  • Refined interface designed to be as intuitive as possible to increase productivity
  • Access to all your essential information in one single interface thanks to our  seamless business tools integrations
  • Call Blending Management allowing you to handle Inbound Calls and Outbound Call Campaigns
IVR Interactive Voice Response

Administrator:

  •  Visualise and configure your call path with a visual scenario planner
  • Native integration with your business tools through our Web Services, Toolkits and APIs
  • Self-service enabled allowing you to keep your agents available for high value requests
Call Centre Software KPI Supervision

Supervisor:

  • Active listening of calls to help your teams optimise
  • Call recording available 
  • Assign agents to one or more call campaigns in real time
  • Real-time statistics displayed on customizable Wallboards and deferred reporting

Benefits of our Call Center Software

Intuitive interface
Premium call quality
Support
Intelligent IVR
Skills management
Selfcare
CRM integration
PCI-DSS certification
HDS Certification (Health Data Hosting)

CTI integration

Our solution is natively integrated with your business tools, whether they are developed in-house or referenced on the market.

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