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Code Red in Contact Centers: Why Ignoring AI Is Costing You KPIs and Talent
How Much Is Inaction Costing You?
88% of clients say experience equals product importance. A proof that customer expectations are rising. So are workloads, churn, and pressure on your bottom line.
And while AI is already transforming how top contact centers operate, many teams are still stuck in reactive mode—delaying change, and paying the price.
This eBook dives into the real cost of waiting:
• Missed KPIs
• Burned-out agents
• Lost customers
Numbers don't lie - AI is transforming CX
-20%
in operating costs
+30%
in agent productivity
-50%
in processing time
What you will discover in our ebook
ROI Insights
Measurable benefits in terms of costs and efficiency
AI Transformation
Real case studies from Biogaran, Amarra and Culligan.
Implementation roadmap
A 3-phase approach to get started with AI in your contact center
Agent empowerment
How AI augments human capabilities instead of replacing them