Diabolocom confirms its innovation trajectory with a new Frost & Sullivan recognition

A differentiated level of technological control in the European market

In its analysis, Frost & Sullivan highlights the distinctiveness of Diabolocom’s model, which is based on full ownership of its technology value chain, including software development, artificial intelligence models, and the operation of cloud and telecom infrastructures. This approach enables Diabolocom to reduce its reliance on third-party platforms and to deliver solutions that comply with GDPR requirements and the broader European AI regulatory framework.

The technologies developed by Diabolocom address real-world operational use cases for contact centers, including agent assist, automated selected interactions, and quality monitoring, all in large-scale production environments.

Sovereign AI as a strategic growth driver

Frost & Sullivan also emphasizes Diabolocom’s commitment to AI developed and hosted in Europe, designed for enterprise data governance, with customer control over how data is used.. By optimizing small language models for specific use cases, the company aims to balance operational performance, energy efficiency, and cost predictability while ensuring a high level of data security.

This recognition comes as Diabolocom continues its international expansion and strengthens its investment in research and development. Its open, API-first architecture enables seamless integration with existing CRM and CCaaS environments, allowing organizations to modernize their customer experience ecosystems progressively.

About Frost & Sullivan

Founded in 1961, Frost & Sullivan is a global consulting and research firm specializing in market analysis, emerging technologies, and growth strategies. The firm supports businesses, investors, and public institutions in anticipating economic and technological change through industry studies, benchmarking initiatives, and international recognition programs.

About the “Technology Innovation Leadership Recognition” from Frost & Sullivan

Frost & Sullivan’s Technology Innovation Leadership Recognition is its top honor and recognizes the market participant that exemplifies visionary innovation, market-leading performance, and unmatched customer care.

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