Agenda 2023: Diabolocom participates in the key customer relationship events

Written by Diabolocom

Contact Center

Various events on the theme of customer relations and customer experience are taking place worldwide in 2023.

Meet us throughout the year to discuss your projects at the major trade shows in the sector:

Stratégie Clients – France

The Stratégie Clients 2023 exhibition takes place on March 28, 29 and 30 at the Parc des Expositions, Porte de Versailles. The customer relationship trade show, a must in Europe, proposes a 2023 edition focused on customer relationship with more meaning and more impact.

More meaning: at a time when new expectations in terms of environmental and societal commitments have become the norm, companies must provide meaning throughout the customer journey to offer the best possible customer experience.
More impact: companies are now seen as stakeholders in society. Showing customers a positive impact on their environment is essential to building a rich and lasting customer relationship.

This exhibition is an opportunity to discover innovative solutions to develop your customer relationship whatever your sector of activity.

The conference organized by Diabolocom on March 29th at 2:00 pm is the main event of the show, with the following theme: customer relationship tools at the service of the company’s strategy. The event, moderated by Eric Dadian, President of the AFRC, will bring together renowned speakers: Alexandre Chertok, Project Manager to the CEO and Director of Carrefour Service Clients and Marc Bussienne, Planning & Ops Excellence Director at ManoMano.

The Digital Benchmark – France

On April 4 and 5, 2023, the EBG brings together 450 decision-makers from the retail, e-commerce, customer relationship and commercial business to exchange expertise and evaluate solutions and providers in the digital market. The event is also an opportunity to meet professionals from the same sector and the partners participating in this event.

Salesforce World Tour Paris – France

The Salesforce World Tour arrives May 16, 2023 at Paris Porte de Versailles – Pavilion 6. Don’t miss the opportunity to see how innovative partners have found new ways to interact with their customers and transform their businesses in a world where work is done offshore.

Customer Relationship & Marketing (CRM) Meetings – France

The Customer Relationship & Marketing (CRM) Meetings exhibition which takes place on September 20 and 21, 2023 at the Palais des Festivals in Cannes. This event is an opportunity to make targeted face-to-face meetings between top decision-makers and exhibitors, i.e. over 2,000 professionals.

Expérience Client / The French Forum – France

The ECTFF exhibition will take place from September 27 to 29, 2023 in La Baule. It brings together a wide range of speakers to address current issues around the customer, patient and visitor experience. The objective of this event is threefold for the hundred or so participants: to learn, to meet and to testify.

Diabolocom also participates in international events focused on customer relations:

CCW – Germany

The CCW Conference And Trade Show in Berlin are four intense days of networking from February 27 to March 2, 2023.
It’s the perfect time to engage with international customer experience experts and discover the digital and artificial intelligence solutions that will meet tomorrow’s customer needs.

Salesforce Hamburg World Tour – Germany

As an official partner of Salesforce, Diabolocom is participating in the Salesforce World Tour Event in Hamburg on July 4, 2023. This event brings together over 1500 decision-makers and experts, who will have the opportunity to attend more than 50 sessions focused on optimizing the customer experience through AI, data, and CRM, while seeking to reduce costs, foster efficient growth, and exceed customer expectations.

StrategyDays CRM, Callcenter & Marketing – Germany

On October 16 and 17, 2023, StrategyDays CRM, Callcenter & Marketing takes place in Bensberg, Germany.
This trade show reaffirms the importance of data, digital, automation and many other elements to improve customer satisfaction.

Call & Contact Centre Expo – United Kingdom

The Call & Contact Centre Expo are two days of exchange, on November 29th and 30th, with the promise of discovering the latest technological innovations that are revolutionizing the customer experience.
Held at ExCeL London, the show is aimed specifically at call and contact centers, but also at all professionals who want to excel in customer engagement.

Expo Relación Cliente – Spain

The city of Madrid is hosting on November 22 and 23 the 26th edition of Expo Relación Cliente, a major event that brings together experts in customer relations and contact centers. A must-attend event to discover the latest trends and innovations in these constantly evolving sectors.

Barcelona Customer Congress – Spain

The Barcelona Customer Congress takes place on June 13, 2023 at the World Trade Center in Barcelona, Spain. Diabolocom participates in this event that brings together professionals to share their experiences and best practices in Customer Experience and Employee Experience. The 2023 edition of the BCustomer Congress is held under the theme of “Experiences with a positive impact.”

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