Qualify, prioritize and route your calls to the most skilled agent!


Inbound calls

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Switch from traditional IVR to intelligent IVR


Reduce your customers' waiting time and improve call redirection to the most competent agent.

Create your customer journey quickly and easily through an intuitive interface.

Optimize your call routing: intelligent IVR, ACD, voicebot, self-service

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Agent:

  • Refined interface designed to be as intuitive as possible to increase productivity
  • Access to all essential information in a single interface thanks to our business tools integrations
  • Call Blending Management allowing to handle incoming calls and outbound call campaigns
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Administrator:

  • Configure your call path with a visual scenario
  • Native integration with your business tools, thanks to our Web Services, toolkits and APIs
  • Selfcare allowing you to keep your agents available for high value-added requests
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Supervisor:

  • Active listening of communications to help your teams progress
  • Real-time statistics displayed on customizable Wallboards to make the right decisions quickly
  • Delayed reporting and access to CDRs (Call Detail Record) to drive the contact center and define the best strategy

The key points of our Inbound Call Management Solution

Intuitive interface
Premium call quality
Support
Intelligent IVR
Skills management
Selfcare
CRM integration
PCI-DSS certification
HDS Certification (Health Data Hosting)

What our clients say about us

Sandra Corby
Customer Relationship Manager

By understanding our feeds, we succeeded in setting up overflow of activity from one site to another thanks to Diabolocom.

Jodan Sanial
Co-founder

What I like about Diabolocom? The integration with Salesforce and the fact that agents do not have to switch from one window to the other.

Emmanuel Flouard
Customer Relationship Manager

The Diabolocom tools allow us to support our international deployment thanks to multilanguage modules.

Integrated with your CRM

Our solution is natively integrated with your business tools, whether they are developed in-house or referenced on the market.

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