Webinar - Optimise your contact center with CRM integration

Discover all the good reasons to integrate CRM and contact center solutions to improve customer relations and sales, including, among others:

  • Customer recognition
  • Qualification and enrichment of the contact prior to distribution to agents (segmentation, skills management, dedicated agents, etc.)
  • Automatic customer record opening
  • Click-to-call management
  • Complete call management: agent activity status, call waiting, transfers, performance indicators, etc.

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