Mantrac Group : Superior customer service in 10 countries over 3 continents
Mantrac Group is the authorized Caterpillar dealer, distributing and supporting Caterpillar construction machines, power systems and material-handling equipment in ten countries spread over three continent.
Diabolocom, integrated with Salesforce, enables Mantrac inside sales team to provide superior customer service. It makes the ISR manager able to manage a centralized supervision, even for a team spread over 3 continents.
Since Mantrac has started using Diabolocom, all their call dropping and poor voice call quality issues have disapeared, benefiting from the Diabolocom expertise.