BBGR: transforming customer relations
Alain Asset explains how a poor choice of service provider almost led to the loss of their transformation project, and how Diabolocom teams helped them to turn things around.
Air Liquide: voice quality and support, 2 key factors
A world leader in industrial gases, Air Liquide is present in 80 countries around the world. Thanks to Diabolocom, the major French industrial group is improving the customer experience by guaranteeing optimal support and premium voice quality 24 hours a day, 7 days a week.
iQera: simplification and integration with business tools
A French leader in credit management and acquisition services, iQera places customer experience at the heart of its strategy. Diabolocom supports the group's ambition by simplifying the integration of our solution into their business tools.
Younited Credit: integration with business tools, one of the major challenges
Diabolocom integrates with Younited Credit's custom telephony tool. As an online credit specialist, the company is accelerating its growth in Europe and aims to offer its clients an enhanced customer experience at a global level.
Photobox: a top customer experience, even during seasonal peaks
Mike Massimi, Director of Customer Experience for the PhotoBox Group, explains how PhotoBox is improving its seasonal call peaks with the Diabolocom solution.
Habitat: agility is the key to successful international deployment
Habitat is the leading online retailer of furniture, decoration and home equipment in France and Europe, with more than 1,000,000 customers delivered in 10 countries, and a 94% satisfaction rate.
Optimize your contact centre with CRM integration
Discover all the good reasons to integrate CRM and contact center solutions to improve customer relationships and sales.
Coyote: international and outsourced customer relations, how to have a unified vision?
Coyote Group is the leader in driver assistance. With a community of 5 million users, it has been elected Customer Service of the Year 2019 in its category. Diabolocom is Coyote's partner since 2011.
MeilleursAgents : from 2 to 100 BtoB agents in 3 years
Founded in 2008, MeilleursAgents is the 1st real estate information website in France. Its aim is to help individuals and estate agents meet each other to make the success of real estate projects easier.