Due to the current situation, it may be a bit tricky to attend client premises.
However, thanks to video assistance, you can:
Simple, fast, efficient!
A simple and fast implementation
Diabolocom's 100% cloud-based video-assistance solution requires no installation.
One click! This is all your agents need to provide their customers with video-assistance.
No need to interrupt the ongoing communication nor to download an app, the customer is offered Visio-assistance thanks to a link sent by SMS. He can use the front or rear camera of his smartphone to show the agent what is not working.
A home-office ready solution
Video-assistance is very convenient for your remote sales teams and customer service.
In addition to ensure the continuity of your business regardless of the location of your advisors with our 100% cloud-based contact center solution, video-assistance allows you to further humanize interactions.
A concrete use case
A customer contacts your technical support following a breakdown. The agent's explanations did not help him deal with his issue and he would like to be sure he does the right thing.
Here is when video assistance can help! In only one clic, the agent activates video assistance via a link sent by SMS.
If the issue can't be solved by this way, the technician can still plan to travel on site. Thanks to the video, he knows what parts he will need to take with him.