Video assistance

Improve your experiences wherever your customers are!


Keep your customers close! 

Due to the current new ways of working, it may be a bit tricky to attend a client's premises.

Now, thanks to video assistance, you can:

  • Simplify your problem solving by phoneSome actions are best visually displayed.
  • Guide your customers in person. Thanks to video assistance, it is as if you were there!
  • Increase your sales. It's always better to put a face to the name. Being able to see who you are speaking with enhances relationships which can only boost the conversions on those sales calls!

Simple, fast, efficient!

Discover our video assistance solution for your contact center


A simple and fast implementation

Diabolocom's 100% cloud-based video-assistance solution requires no installation.

One click! This is all your agents need to provide their customers with video-assistance. 

No need to interrupt the ongoing communication nor to download an app, the customer is offered Visio-assistance thanks to a link sent by SMS. He can use the front or rear camera of his smartphone to show the agent what is not working.

Video - assistance - home office

A home-office ready solution

Video-assistance is very convenient for your remote sales teams and customer service.

In addition to ensure the continuity of your business regardless of the location of your advisors with our 100% cloud-based contact center solution, video-assistance allows you to further humanize interactions.

Video assistance - Technician

concrete use case

A customer contacts your technical support following a breakdown. The agent's explanations did not help him deal with his issue and he would like to be sure he does the right thing.

Here is when video assistance can help! In only one clic, the agent activates video assistance via a link sent by SMS.

If the issue can't be solved by this way, the technician can still plan to travel on site. Thanks to the video, he knows what parts he will need to take with him.

Benefits of our video assistance solution for your contact center

Real-time diagnosis and intervention
Augmented Customer Support
Reduce transport costs
Intégration CRM
Real-time supervision
Many functionalities
Premium voice quality
Premium video quality
Customer support