COVID-19: How are brands managing the explosion of online orders?
As France faces an unprecedented crisis and a near-total lockdown, the French are increasingly turning to online shopping. As a result, some brands have seen their business activity soar and have to manage an overwhelming surge in customer service calls.
Integration with existing business tools, the biggest blocker to improving Call Centre Operations
In a live survey being run by Diabolocom, 67% of respondents have shared that the biggest barrier they for-see in 2021 to improving call centre operations is the need to integrate with existing business tools. When asked about their organisations planned investments for 2021, 80% indicated that they would be expanding video-conferencing capability and a further 63% would be exploring the integration of AI into their platforms.
Employees Are Still Key to an Optimal Customer Experience
Happy customers and employees can have an enormous effect on brand image through positive promotion by word of mouth and recommendation.
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Diabolocom is the customer interaction management solution for customer services, contact centers and sales teams.
Thanks to its speed of implementation, intuitive interface, ability to integrate with information systems and local business support, Diabolocom enables customers to have the best experience and allows companies to improve their operational performance.
To find out why more than 300 companies on 5 continents have chosen Diabolocom, take a look at our customer success stories.