Inbound calls

Maximize your agents’ performance

• Welcome and guide your customers and prospects with a smart IVR that’s easy to navigate and customisable

• Distribute calls to the most appropriate agents according to customer demand, workload or skills required

• Manage your contact centre’s activity and performance with supervisor screens, control panels and detailed statistics

• IVR: define inbound calls and automate some responses

• ACD: distribute calls and optimize your resources

CRM connectors

visu-liensSalesforce, Microsoft Dynamics, Oracle Rightnow, Zendesk
Link your CRM and other databases directly to Diabolocom with our native integration capability for the following services: caller ID, call history, click to call, call transferring, customer account access, etc.

visu-curseursUse our agent console is directly accessible from your CRM, helping you take your productivity to the next level.
Diabolocom can also develop easy-setup, custom connectors for any web-based internal CRM.

Outstanding support

Dedicated project managers throughout the complete
project life cycle

Time-to-market

Agile solutions deployed in record time

Simplicity

Intuitive business-oriented solutions