Maximize your agents’ performance
• Welcome and guide your customers and prospects with a smart IVR that’s easy to navigate and customisable
• Distribute calls to the most appropriate agents according to customer demand, workload or skills required
• Manage your contact centre’s activity and performance with supervisor screens, control panels and detailed statistics
• IVR: define inbound calls and automate some responses
• ACD: distribute calls and optimize your resources
Salesforce, Microsoft Dynamics, Oracle Rightnow, Zendesk…
Link your CRM and other databases directly to Diabolocom with our native integration capability for the following services: caller ID, call history, click to call, call transferring, customer account access, etc.
Use our agent console is directly accessible from your CRM, helping you take your productivity to the next level.
Diabolocom can also develop easy-setup, custom connectors for any web-based internal CRM.
Dedicated project managers throughout the complete
project life cycle
Agile solutions deployed in record time
Intuitive business-oriented solutions