Email and social networks
• Maximize first contact resolution rate (FCR)
• Reduce response time and help your agents respond better with a response-type database.
Salesforce, Microsoft Dynamics, Oracle Rightnow, Zendesk…
Link your CRM and other databases directly to Diabolocom with our native integration capability for the following services: caller ID, call history, click to call, call transferring, customer account access, etc.
Use our agent console is directly accessible from your CRM, helping you take your productivity to the next level.
Diabolocom can also develop easy-setup, custom connectors for any web-based internal CRM.
Dedicated project managers throughout the complete
project life cycle
Agile solutions deployed in record time
Intuitive business-oriented solutions