It makes it possible to qualify and personalize interactions, better target contacts and measure performance accurately.
The Diabolocom solution connects in a few clicks to the major CRMs of the market (Salesforce, Oracle, Microsoft Dynamics, Zendesk, etc.) and has generic connectors that allow easy and fast integration with in-house CRM.
and significant efficacy for agents:
• Qualification and enrichment of the contact before distributing to agents (segmentation, skills management, dedicated agents,…)
• Automatic pop up window with customer records
• Automatic creation of pre-filled tickets
• Interaction records
• Click-to-call management
• Complete calls management: agent activity status, call waiting, transfers, performance indicators (KPIs)…
the complete project life cycle