Library

The Inner Circle Guide to Cloud-Based Contact Center Solutions - White paper

Download the 4th edition of the Inner Circle Guide to Cloud-Based Contact Center Solutions presented by Contact Babel and sponsored by Diabolocom.

Chief eXperience Officer - Data sheet

Lately, a new position has emerged in a growing number of French companies: the Chief e(X)perience Officer (CXO). Also known as Customer Experience Manager (CXM), he has an important place in the organization. His main role?

Customer relations: what about emotions?

If they were not satisfied, your customers would let you know in one way or another.