A hosting and telecom operator infrastructure

Designed for high availability and data security

Poulpe-Infrastructure (1)

Robust technical foundations to guarantee our customers' activities

The Diabolocom contact center solution is based on our own technical infrastructure as a host and telecommunications operator, optimized for the operation of real-time services - such as voice - with a high level of availability.

A service operator culture supported by technical know-how and major infrastructure investments

Multi-tenant (SaaS) and clustered service platform architecture to compensate for any server failure
Redundant private cloud in several hosting centers permanently synchronized with each other
Proprietary IP/Internet network (AS 39781), fully redundant and interconnected with the world's leading Internet operators to minimize transit times to our call center platforms
Own voice network, fully redundant and interconnected to major international phone operators for the most direct voice path to and from our call center platforms
Licence and status as a voice telecommunications operator in France and Germany, worldwide coverage
Fully scalable global architecture and overcapacities maintained at all times in our private cloud and our voice and IP networks to absorb traffic peaks
24/7 operation and supervision of our infrastructures, in particular voice quality