Maximize your first contact resolution rate!


Email

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Maximize your first contact resolution rate


Reduce response time and help your agents answer better with a response-type database.

Optimize your processing time thanks to an automatic and intelligent distribution of all your emails.

Choose the best routing strategy for your emails

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Agent:

  • Email reception according to your skills
  • Display of all essential information in a single interface thanks to an integration with your business tools
  • Access to interaction history


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Administrator:

  • Design of routing scenarios
  • Response-type management
  • Native integration with your business tools, thanks to our Web Services, toolkits and APIs
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Supervisor:

  • Quality control of emails sent by agents
  • Real-time statistics displayed on customizable Wallboards to make the right decisions quickly
  • Reporting and access to EDRs (Email Detail Record) to drive the contact center and define the best strategy

The strenght of our email management tool

Intuitive interface
CRM integration
Support
Response-type
Skills management
HDS-certification (Health Data Hosting)

Integrated with your CRM

Our solution is natively integrated with your business tools such as your CRM, even those developed in-house.

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