Fidelma KingGroup ISR Manager
"We really appreciate Diabolocom's voice quality calls. The contact center software also allows us to create ad hoc campaigns."
Hervé PoittevinChief Technology Officer
"The Diabolocom teams are a real support. They know and understand our problems. They are proactive."
Jean-Philippe MichardHead of Technical Assistance
"Diabolocom's integrated Voice-Visio tool allows the technician to troubleshoot the customer remotely. This avoids, for example, having to send a technician on site when it can be done by the customer himself!"
Arnaud ColinHead of Product
"Why Diabolocom? Because of its voice quality. And also its ability to interface with our tools, which allows us to improve our performance.”
Mike MassimiCustomer Experience Director
"An agile call center solution is crucial for us. During peak times customer flows can increase up to 600%."
Eric LangerManaging Director
"Thanks to Diabolocom's advanced features, our customers can always reach out to an agent. They get clear and relevant answers."
Emmanuel FlouardHead of Customer Relations
"With Diabolocom, we only have one software to manage not only the requests, but also the flows, statistics, recordings...”
Audrey DalozHead of Customer Service
"Diabolocom allows us to optimize the quality of service and control flows while recovering performance results.”
Martina CaianiHead of Customer Success
"The support teams is able to follow us in the developments we are planning. We saw it ever since the beginning of our partnership."
Nathalie LaumetCustomer Experience Director
"While CRM integration projects can be long and challenging, it was not the case with Diabolocom. One click: that was it!"
Florence Buchler Program Manager
"Diabolocom is responsive, flexible and ready to meet our challenges. We bring a lot to each other as partners."
Katia ArdinHead of Sales
"Thanks to the Diabolocom voice solution, we have gained 55% of productivity per day. Our teams can trigger a call in one click!"
"Only 6 months after the Salesforce integration, the number of contracts signed within the sales team increased by 50%."
Peggy HenneboisHead of Customer Relations
"Thanks to Diabolocom, our agents handle peak-calls efficiently. 90% of calls are answered within a minute."
Julien-Henri MauriceDigital & Marketing Director
"Thanks to the dedication of Diabolocom and Welhelp, the customer experience has improved significantly."