Simplification and integration with business tools: iQera's 2 challenges!

Stakes and Results:

• Management of outgoing call campaigns
• PCI-DSS compliant payment security
• Integration with their own business tools

Voice quality and support: 2 key drivers for Air Liquide

Stakes and Results:

• High voice quality
• Very good and trusting relationships

Photobox chooses Diabolocom to equip its contact centers in Europe!

Stakes and Results:

• Management of inbound calls and year-end activity peaks
• Integration with their Oracle CRM
• Deployment in several sites in Europe

Diabolocom supports Onepark's accelerated international growth!

Stakes and Results:

• Integrated call management with Easiware
• Number of calls reduced by 30% thanks to selfcare
• 98% dropout rate

MeilleursAgents boosts its business development thanks to the Salesforce - Diabolocom couple!

Stakes and Results:

• Management of inbound calls and outbound campaigns
• Integration with Salesforce CRM
• 50% increase in the signature rate in 6 months

Integration with business tools, one of Younited Credit's major challenges!

Stakes and Results:

• Management of inbound calls and outbound call campaigns
• Integrations with their internally developed CRM
• International Deployment

Mister Auto —a subsidiary of the PSA group— is professionalizing its customer service with Diabolocom!

Stakes and Results:

• Customer service outsourcing in several countries
• Autonomy of operational teams
• Flexibility in the creation of international phone numbers

Coyote is making its way through the customer experience! Elected customer service of the year 2019 and 2020

Stakes and Results:

• Multi-channel management
• Outsourced sites
• 85% first contact resolution rate

DEKRA Automotive Solutions takes up the challenge of distance selling of new vehicles with Diabolocom!

Stakes and Results:

• Management of inbound calls and outbound call campaigns
• Team autonomy
• 55% increase in productivity

Decathlon Pro and Diabolocom: a strong team at the service of the communities that bring sport to life!

Stakes and Results:

• Call management
• Integration with Salesforce CRM
• Tangible ROI in 4 months

BBGR: an integrated Salesforce-Diabolocom solution for "high-precision" customer relations!

Stakes and Results:

• Call management
• Integration with Salesforce CRM
• More than 1 million calls / year on 5 sites

Cordon Electronics pilots all its call centers up to the minute with Diabolocom!

Stakes and Results:

• Omnichannel management
• 95% of calls answered in less than 30 seconds
• Sites in France and Eastern Europe

Mantrac —one of Caterpillar's authorized dealers— has set up Diabolocom in ten countries on three continents!

Stakes and Results:

• Management of inbound calls and outbound call campaigns
• Salesforce Integration
• Voice quality in Africa

Bazarchic accelerates its digital transformation with Diabolocom!

Stakes and Results:

• Omnichannel management
• Internal and outsourced customer service
• -50% contact rate per order