Manage your calls with our call center  CRM integration software

Our CTI allows your contact center agents to handle their calls from a single unified CRM integrated interface.

 

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Some features available when you integrate your CRM with Diabolocom

Native integration

The Diabolocom solution is available via a widget directly integrated in the interface of your CRM. Your contact center agents have all their business tools at their disposal within a single interface.

 

Call history

All calls received or made are automatically recorded in the CRM contact sheet. In addition to the CRM call logs, you'll also have a URL link to access the recording directly.

Click-to-call

With a single click, your agents can trigger an outgoing call. No more dialing or copying and pasting, your agents are more productive.

CRM-based intelligent routing

All the data held in your integrated CRM can be used to qualify, prioritize, and route your calls. A VIP customer who lives in London and has already contacted customer service several times, will be redirected to a specific agent.

Caller recognition

When a call comes in that your CRM recognises, the record containing your client's information automatically appears in the agent's interface, even before he or she picks up the phone. With all the information they need, your agents can dedicate their time to solving client requests.

Self service

All the data in your call center CRM can be used to automate certain requests. A call concerning the status of an order? Thanks to our integrations and voice synthesis, your agents can focus only on calls with high added value.

More features

If integrating with your own in-house CRM, Diabolocom's contact center software can allow for many other features to be offered. This will be based on recommendations and study from our Product Team.