Manage your calls in HubSpot!
Manage your calls easily and fast in HubSpot.
All the data held in your HubSpot CRM is used to qualify, prioritize, and route your calls. A VIP customer who lives in London and has already contacted customer service several times, will be redirected to a specific agent.
All calls received or made are automatically recorded in the HubSpot contact sheet. In addition to the call logs, you'll also have a URL link to access the recording directly.
When a call comes in, the record containing your client's information automatically appears in the agent's interface, even before he or she picks up the phone. With all the information they need, your agents can dedicate their time to solving client requests efficiently.
All the data from your CRM can be used to automate requests. A call concerning the status of an order? Thanks to our integrations and voice synthesis, your agents are fully prepared to handle any call quickly and efficiently, freeing up more time to focus on the higher value calls.