Make your customer interactions easier thanks to the Diabolocom-Easiware integration!
Benefit from a contact centre solution with an easiware CTI
Native integration
The Diabolocom solution is available via a widget directly integrated in the interface of your easiware CRM. Your agents have all their business tools at their disposal within a single interface.
Click-to-call
With a single click, your agents can trigger an outgoing call. No more dialing or copying and pasting, your agents are more productive.
Caller recognition
When a call comes in, the record containing your client's information automatically appears in the agent's interface, even before he or she picks up the phone. With all the information they need, your agents can dedicate their time to solving client requests.
Self service
All the data from easiware can be used to automate certain requests. A call concerning the status of an order? Thanks to our integrations and voice synthesis, your agents can focus only on calls with high added value.
