The voice management solution integrated with Oracle


When looking for a flexible, reliable and scalable tool, Photobox chose Diabolocom to integrate with their Oracle system.

Photobox
  • Photobox is the European leader in personalised photo goods and services.
  • Operating across 5 well known brands: Photobox, Moonpig, Hofmann, Poster XXL globally.
  • 30 million users in 12 countries
  • Pure e-commerce platform for 17 years

 




Challenges
  • Seasonal peaks management: 600% flow increase on determined periods
  • Integration with their Oracle CRM
  • Change management support.

 

Benefits

  • Revenue growth
  • Extremely user friendly console reduced average call handling time
  • Excellent level of service for customers.

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