Mister Auto professionalises its customer service with Diabolocom

Landing-CasClient-MisterAuto-min
 

By using Diabolocom, the specialist in online sales of automotive square parts aims to organise and optimise its customer service

Challenges
  • Structure and professionalise customer service
  • Distribute calls and improve service quality
  • Rely on KPI's to manage their activity
Key figures
  • 20 countries
  • 206 million of revenue
  • 120 agents on 3 sites
  • 80% of interactions are made by phone

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