Diabolocom - Salesforce: call quality combined with customer knowledge


Voice quality in 3 continents and Salesforce integration

Mantrac
  • One of Caterpillar's authorized distributors
  • 10 countries on 3 continents (7 in Africa)
  • 100+ advisors

 

Challenges
  • Premium voice quality in 10 countries
  • Autonomy of operational teams
  • Integration with the Salesforce CTI

 

 

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