How Mantrac managed its customer facing teams efficiently during the pandemic

Landing-CasClient-Mantrac

 

Ease of use and fast deployment of the contact center solution integrated with Salesforce

Mantrac
  • One of Caterpillar's authorized distributors
  • 10 countries on 3 continents (Africa, Middle East and Russia)
  • 300+ remote agents during the pandemic

 

Challenges
  • Ease of use and fast deployment of the contact center solution
  • Supervision of remote customer facing teams
  • Premium voice quality 
  • Integration with the Salesforce CTI

 

 

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