Decathlon Pro delivers excellent customer service for sports fans

Landing-CasClient-Decathlon


Integrated with the CRM Salesforce, Decathlon Pro needed a robust and flexible voice solution

Challenges 
  • Increase customer satisfaction
  • Various fields of expertise
Key figures
  • 95% response rate in 24h
  • Integration with Salesforce
  • 50 advisors
  • 4 months ROI 

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