Decathlon Pro delivers excellent customer service for sport customers

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With 300,000 minutes of incoming calls per year, Decathlon Pro needed a robust and flexible solution

Challenges 

  • Increase customer satisfaction
  • Various fields of expertise

Key figures

  • 95% response rate in 24h
  • 300,000 minutes of incoming calls per year
  • 50 advisors
  • 4 months ROI 

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