Customer Experience: Coyote's winning bet to be distinctive

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Coyote is on its way to differentiating itself through Customer Experience with Diabolocom

Challenges

  • Offer a multichannel and multilingual service
  • Significantly increase its re-subscription rates and additional sales in a context of strong competition

Key figures

  • 85% resolution rate at first contact
  • 30,000 calls processed per month by customer service

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