Diabolocom creates a differentiating customer experience for Cordon Electronics

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Discover how Cordon Electronics manages its call centers up-to-the minute with Diabolocom

Challenges

  • Multisite management
  • Reactivity and quality of service criteria of large mobile operators

Key figures

  • 90% of calls handled
  • 95% rate of service within 30 seconds
  • 70% of outbound call agent outreach rate

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