Maximize your first contact resolution rate!


Email

Home2

Maximize your first contact resolution rate

 

 

Reduce response time and help your agents answer better with a response-type database.

Optimize your processing time thanks to an automatic and intelligent distribution of all your emails.

 

 

 

In short

monitor-email_1

Agent:

  • Email reception according to your skills
  • Display of all essential information in a single interface thanks to an integration with your business tools
  • Access to interaction history


monitor-email_2

Administrator:

  • Design of routing scenarios
  • Response-type management
  • Native integration with your business tools, thanks to our Web Services, toolkits and APIs
monitor-email_3

Supervisor:

  • Quality control of emails sent by agents
  • Real-time statistics displayed on customizable Wallboards to make the right decisions quickly
  • Reporting and access to EDRs (Email Detail Record) to drive the contact center and define the best strategy

Key Points

Intuitive interface
CRM integration
Support
Response-type
Skills management
HDS-certification (Health Data Hosting)

Integrated with your CRM

Our solution is natively integrated with your business tools such as your CRM, even those developed in-house.

Know more