Inbound calls

Maximize your agents’ performance
and availability

Welcome and guide your customers and prospects with a smart IVR that’s easy to navigate and customisable

Distribute calls to the most appropriate agents according to customer demand, workload or skills required

Manage your contact centre’s activity and performance with supervisor screens, control panels and detailed statistics

 IVR: define inbound calls and automate some responses

ACD: distribute calls and optimize your resources


CRM connectors

visu-liensSalesforce, Microsoft Dynamics, Oracle Rightnow, Zendesk
Link your CRM and other databases directly to Diabolocom with our native integration capability for the following services: caller ID, call history, click to call, call transferring, customer account access, etc.

 

 

visu-curseursUse our agent console is directly accessible from your CRM, helping you take your productivity to the next level.
Diabolocom can also develop easy-setup, custom connectors for any web-based internal CRM.

Our value

Outstanding support

Dedicated project managers throughout the complete
project life cycle

Time-to-market

Agile solutions deployed in record time

Simplicity

Intuitive business-oriented solutions