Email and social networks

 

  Filter, sort and distribute incoming messages to your best agents

•  Maximize first contact resolution rate (FCR)

  Reduce response time and help your agents respond better with a response-type database. 

 


CRM connectors

visu-liensSalesforce, Microsoft Dynamics, Oracle Rightnow, Zendesk…
Link your CRM and other databases directly to Diabolocom with our native integration capability for the following services: caller ID, call history, click to call, call transferring, customer account access, etc.

 

 

visu-curseursOur agent console is directly accessible from your CRM, helping you take your productivity to the next level.
Diabolocom can also develop easy-setup, custom connectors for any web-based internal CRM.

Our value

Outstanding support

Dedicated project managers throughout the complete
project life cycle

Time-to-market

Agile solutions deployed in record time

Simplicity

Intuitive business-oriented solutions